Use cases

Same core. Not separate products.

Chat

Standalone messenger

Direct and group chat on the standalone tenant. The Flutter app.

Embedded communication

Conversation next to a ticket, claim, meter, or order. Host passes a context.

Contextual discussion

Status, assignment, and human messages on one durable timeline.

Signals

Activity feed

Render the timeline without chat chrome.

Transactional status

publish_status in the same SQL transaction as the business update.

Workspaces

Customer support

Support workspace is a tenant. Each ticket is a context.

Operational collaboration

Work orders and meters. Resume from last_sequence.

B2B organization messaging

Each customer org is a tenant. Users may belong to several. UI to switch is not shipped.